Help

For Residents

I forgot my password

• Please visit the forgot password link to recover your password.

I forgot my FiOS access code

• Please login to your account, and visit the Authentication section, where your Quick Access Code is listed.

I would like to download my property’s Verizon Concierge mobile application

• Visit the Access tab of this website to find the links for your appropriate mobile application.

I have a question about an order I placed from a Verizon Concierge vendor (restaurant, pet sitter, etc.)

• Please contact the vendor directly. Verizon Concierge vendors receive your order directly from this system.

I'm having technical issues with my Verizon FiOS system

• Please call Verizon Fios technical support, see contact numbers on page 2 of your Verizon bill.

I need to make changes to the information on my account

• Please login to your account, and go to the My Profile tab, where you can update the information we have on file for your account.

I am having difficulty logging on to the Verizon Concierge website, mobile app, or FiOS Widget

• Please call Verizon Concierge technical support at 877-630-0977

For Property Managers, Property Owners, or On Site Staff

I'm having problems logging into the property management software

• Please call Verizon Concierge technical support at 877-630-0977

I need help updating resident information in Verzion Concierge

• For detailed instructions on how to use the package management features, please see the how-to videos available from within the administration software.

I need help adding a new visitor in Verizon Concierge

• For detailed instructions on how to use the package management features, please see the how-to videos available from within the administration software.

I need help with package management in Verizon Concierge

• For detailed instructions on how to use the package management features, please see the how-to videos available from within the administration software.

I need help with an issue that is not addressed above

• Please call Verizon Concierge technical support, see contact numbers on page 2 of your Verizon bill.